Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
CEO Gallery offers various kind of Payment Methods as shown below :-
1. Credit Card via IPay88 (Visa or Mastercard / Internet Banking)
2. Cheque/Offline Bank Transfer
Bank : MAYBANK
Bank Account : 514105 618578
Account Name : CEO GALLERY SDN BHD
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : [email protected] or fax it to us at 03-4280 5595.
Note: Your purchased products will not be delivered until we have this confirmation clearance of payment.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes. Only if the order is still on "PENDING" status.
Kindly send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order or you could call us directly at 03-4280 6636 (Office) / 016-215 7080 (Mobile).
[ Orders that are in shipping or shipped status will not be cancel and no refund shall be made ]
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 3 working days depends on the workload of the courier company that we have engaged.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts or you could reach us at 03-4280 6636 (Office) / 016-215 7080 (Mobile).
Online Shopping is Fun!
- CEO GALLERY SDN BHD (453370-D l GST ID: 000682774528)
- Lot 16556, Jalan Kencana 20, Taman Kencana, 56100 Cheras, Kuala Lumpur.
- Contact No: 03 4280 6636 / 016 215 7080 Email: [email protected]
- Office Hour: Mon-Fri l 9am-6pm