Warranty & Return Exchange Policy

Warranty Policy

  • All sales are considered final, no return or refund will be entertained.
  • CEO Gallery's warranty policy is in accordance with the Terms & Conditions of its respective suppliers or manufacturer.
  • CEO Gallery will provide 1st Year Warranty Service for delivery to(and from) the manufacturer's Service Centre.
  • All courier charges for sending and returning product for warranty purposes from customer will be borne by customer, except if we send the wrong parcel or defective (DOA) product to you.
  • Product(s) with warranty period more than one year can be arrange by CEO Gallery to(and from) the manufacturer's Service Centre at the customer's expense (after 12months from the date of Tax Invoice and within the manufacturer's warranty, all part, labor and shipping fee is chargeable).
  • Working products found incompatible with customer's Desktop PC or Notebook will not be entitled for any exchange.

 

7 (Seven) Days DOA Claim from Date of Receipt

Product may be return for DOA claim on any of the following reasons:-

  • Product Dead-On-Arrival (DOA)

Any electronic devices that cannot be switched-on/power-on, with no physical scratches/damages

  • Received damaged parcel from the courier agent

  • Delivered wrong parcel

DOA Claim Procedure

Email to us at [email protected] within 7(Seven) days from date of receiving the parcel, and indicate the following details:

  • Tax Invoice Number/Name/Address/Contact no/Attached product photo(s)

  • Reason for return:  (1) Dead-On-Arrival  (2) Damaged Parcel  (3) Wrong Parcel

Goods must be returned in its Original box and / or packaging along with the accompanied accessories (including manual, drivers, cables and etc.). For gadget or electronic devices, it must not have been used or installed or had any data input on any reasons. For damaged or wrongly delivered parcels, all sealed must not be opened on any reasons.

Once we received your DOA claim request, we shall contact you within 3 business days with complete return instructions.

 

If your DOA claim is valid

  • We will process a NEW replacement and we will also reimburse the courier charges of your return shipping. (Based-on standard shipping method)

If your DOA claim is NOT valid

  • We will notify you and send the item back to you. We will NOT reimburse your courier charges.

Kindly include DOA Return slip & Original Cash Bill into the parcel and ship to:

  • CEO GALLERY SDN BHD (453370-D l GST ID: 000682774528)
  • Lot 16556, Jalan Kencana 20, Taman Kencana, 56100 Cheras, Kuala Lumpur.
  • Contact No: 03 4280 6636 / 016 215 7080 Email: [email protected]
  • Office Hour: Mon-Fri l 9am-6pm